Testimonials

Listed below are recent testimonials from our local customers at each of our locations.

Jump to: Florida / Central New Jersey / Maryland / Pittsburgh / Long Island / Delaware / Virginia / Pennsylvania / New York / Georgia

American Pool Florida

"The Duo condo has two towers with 400 units. The pool consists of 97,000 gallon and a 1500 gallon Jacuzzi which was diamond brited and tiled a few months ago by American Pool. Our pool is used year around is one of the most used amenities on the property.

It was a true pleasure to work with Neil Gates and his staff in reference to this project. If we had any issues which there were few, they were resolved immediately and painlessly as we had more questions than problems. The job was completed much sooner than anticipated or promised and went extremely smoothly. His staff kept the area around the pool clean at all times and made sure on a daily basis that we were informed of the day-to-day processes. I would highly recommend American Pool as they and Neil are always available to answer any questions you may have. If all my vendors were this responsible my life as a manager would be a lot easier."

Ed Greyson, Property Manager – 02/2013

"I wanted to let you know that we had an issue here at Stuart House last week while our building superintendent was out of town. Someone turned on the water to the pool via a hidden valve (a prank, I’m sure), I was at work and called Victor, he came by and shut off the valve and drained the pool of excess water (the water was running into our flower beds…you can imagine how much water we’re talking about here). Victor called me and reported what had happened. I wanted you to know that we really appreciate the extra service and caring by Victor."

Vincent Martino, Board Member – 08/2012

"Just wanted to let you know that at the Protective Budget Workshop Meeting, when the topic of the pool came up, I said how happy I was with American Pool and that Sebastian was doing a great job of taking care of our pool. Barbara Peters, the President of Cypress Bend Protective as well as the President of her Association, Cypress Bend Condo VI, also said how pleased she was with the care that Protective’s pool was getting as well as Condo VI’s pool – they switched to American Pool just shortly before Protective did."

Janice Elliot, Property Manager – 08/2012

"Dear Neil,

Again you and your staff have gone far beyond what was expected… AP was contracted to redo the condominium pool I manage (Diamond Brite, tile, ladders, depth markers) which you did to perfection. You added chemicals to start up the pool. Unfortunately the motor seized up when we went to start the filter system.

While the pump motor was being repaired, you had your tech bring a portable pump and motor (on Saturday) so the pool would circulate and not damage our new surface. This is why all of our pool work is done by American Pool. My Board and unit owners demand perfection with their pool, and you deliver.

Thank you, Neil."

Larry Pollino, Property Manager – 02/2011

 

American Pool Central New Jersey

"I just wanted to send you a quick note to commend you on the work that has gone on here in Princeton Manor. The lifeguards you and American Pool have provided are all attentive, energetic, and very competent, this has been a great relief to me and I appreciate it. In addition, your response time is always prompt and your knowledge of our system is keen; again a real relief to me.

Please keep up the good work Mike, American Pool is lucky to have you and I look forward to a long and productive relationship."

Ron Luccaro, Community Manager, Princeton Manor Homeowners Association, Kendall Park, NJ – 07/2013

"This is our first year using American Pool and I have to say that I’m pretty impressed. The lifeguards are reliable, the management is always there to answer any questions or concerns and they immediately fix any issues that my pool is having. The supervisor meets with me multiple times a week to go over any concerns he has or I have which really sets them apart from other pool companies I have used in the past. I will definitely be using them again next year. "

Lauren K. McLelland, The Mews at Princeton Junction, Princeton, NJ – 07/2013

"We have used American Pool for everything from a major pool renovation/repair to managing our pool year after year and have always been given exceptional service at a competitive price.

On behalf of the Board of Trustees,

Terry"

Terry Comeau, Community Manager, Society Hill At Tinton Falls Condominium Association, Tinton Falls, NJ – 08/2013

"The opening went very smooth thanks to American Pool. Everyone did their job wonderfully. They are amazing – I have no complaints."

Toni F. – East Brunswick, NJ

 

American Pool Maryland

"Very professional staff. We needed repairs done to our pool, and you guys took care of everything quickly and efficiently. Thank you for your continued amazing service and professional demeanor."

Richard Dorio, 2013

"They go smooth. I got to meet the regional supervisor and the guard a week before we opened and it was all planned out and things were in place, it looks good."

Dave Wine, 2013

"Lifeguards are always there and on time. AP is always available to answer questions and for advice and support. Everyone on the board and I have come in contact with at the pool are friendly and cooperative."

Carl D. – Havre de Grace, MD

"The season has gone fantastic. American Pool has been here every time we called them and the lifeguards were fantastic. Our primary lifeguard Lisa has been like the hawk of the pool. She is here before her shift starts and always closes on time. She constantly has her eyes on the pool."

Dean M. – Odenton, MD

"We’ve been associated with them for 25 years – we are picky – we have not fired them. They have responded well to a number of unusual circumstances this season, and we have gotten compliments from many sources."

Duncan M. – Silver Spring, MD

"Customer service has been excellent. We are currently happy with the lifeguards and my contract has gone above and beyond to make certain our pool was up and running. I was very impressed by him."

Giselle Flores, 2011

"They are a good company and do everything to accommodate us. They make sure the pool is ready, the guards are good and they monitor everything."

Sheila Close, 2013

"I got a lot of follow up from the persons in charge. They listened to what our needs were and came in and did everything the way we wanted. They made me feel comfortable in leaving them to do the work and I appreciated that."

Tracy Wycoff, 2011

"Things are going great. The reps are really responsive, if we have issues, and our regular lifeguards are wonderful."

William S. – Columbia, MD

 

American Pool Pittsburgh

"We had a very difficult year getting our pool opened in 2014 due to a number of reasons. Brian and the whole crew from AP did a great job working with us with a very short time window, and had things looking great and functioning properly prior to our opening."

Stephen K., 2014

"We have worked with your company before and in comparison to running the pool on our own, it runs much more smoothly with your company managing the chemicals and staffing."

Traci P., 2014

"The Rose Garden Pool has been using the services of American Pool since 2007. AP is a great company! This have simplified our system of management so that we don’t have to manage much. Our Employee’s, Payroll, Pool/chemicals, and all of the maintenance on our equipment that is required to keep the facility safe and serviceable for our members is handled by AP. Whenever systems malfunction AP is often on site mitigating the problem before I know of the issue. This is a big relief off my mind knowing that there is someone to step up to the plate. We are all volunteers on the board. It has eased my burden managing the pool and association. Brian Bell and his staff have been team players with us and our mission of keeping our pool and facilities safe and our association a positive social environment for all of our members."

Alex Ladzinski – President, Rose Garden Swim Club (Client since 2007)

"I can’t thank American Pool and Brian Bell enough for the great service they provide to the Pine-Richland School District. Serving in the position as our certified pool operator, they show their professionalism and dedication each and every day!"

Gary Zang – Director of Buildings at Grounds, Pine Richland School District (Client since 2011)

"We have had a lot of problems in the previous years and they all disappeared since we moved over to using American Pool, especially with Dan’s help – he is our lifeguard. The entire staff has been great."

Bill W. – Bridgeville, PA

"If you want a stress-free summer knowing your pool is in good hands, then hire American Pool. I have always received reliable service with qualified lifeguards and complete professionalism."

Tom Halchak – Property Manager, Crawford Square Apartments, 2013 (Client since 2008)

 

American Pool Delaware

"The Bay Cove Condominiums in Ocean City, Maryland employed our local American Pool services over 5 years ago after some awful experiences with other vendors.  Since establishing our current relationship we have had no mechanical failures, no issues with daily service, no issues with the Health Department, and most importantly no pool closures. Our water clarity improved immensely, we have no chlorine issues, the pool is always clean of sand and debris, and the deck keep clean and orderly.

We most appreciate the close relationship that has been established with Kathy. You can depend on her answering your call at any hour of any day and she immediately responds to any question or concern.  Often, she is the one calling you, “just let you know” that she saw something, correcting the issue before it becomes a problem. We would strongly endorse American Pool and particularly Kathy Grimes if you are considering a new service.  You will not be disappointed!"

Bob Allwang, President, Board of Directors, Bay Cove Condominiums, 2013

"Just when we needed them, American Pool dove right in and got our pools in tip top shape.  We can always count on the professional and knowledgeable management staff, and the caring and experienced lifeguards who together have made our community members very happy.  I am delighted that our Board just signed on for another great year with American Pool.

Many thanks to Kathy and her staff for a job well done!"

Heritage Shores HOA, 2013

"They are very dependable, good with communicating with me about any needs with the pool. I appreciate the communication and quick response."

Mark W., 2014

"I am the current President of the Lord Baltimore Landing Homeowners Association, Inc., located in Ocean View, DE. On behalf of our organization my commendations go out to American Pool and to its staff members who have been our contract partners for over six years. We couldn’t ask for a better partner to manage our pool facility. It is always sparkling clean and in those rare, but inevitable, instances when an unforeseen problem occurs we can always depend on the folks at American Pool to quickly remedy the situation. The staff members are extremely pro-active,knowledgeable and most importantly, pleasant to work with. This is a top shelf company that is trustworthy and due to its capabilities has basically eliminated the need for us to worry about or even monitor our pool operations. For all of these reasons and the fact that we have always received fair and reasonable prices for American Pool’s services, we have entered into a long-term contract relationship with them.

You will find below several short comments from our community’s pool committee managers who can attest to our experiences and our outstanding relationship with American Pool:

*Kathy’s (American Pool Management, President) strength is that she is always available and responds quickly. She is knowledgeable about what needs to be done to maintain the pool in good condition.

*We have done business with American Pool for several years now and have been so completely satisfied that we have extended the contract. They are professional in everything they do and the quality of their work is excellent. They are very responsive to problems and easy to work with."

Paul H. Sabatini – President, Lord Baltimore Landing HOA 2013

"Kathy Grimes from American Pool has been handling our pool at Runaway Bay I for the past few years. In our first year, she suggested that we switch to a “Salt Chlorination” system to address the complaints from our community regarding the use of chemicals. The HOA decided to make the change and the homeowners have had nothing but good to say about the condition of the water and best of all, no chlorine smell, ever since. We have now had the system in place going into our 3rd season in 2014. We are happy that we followed their suggestion.

American Pool has provided good service levels in the opening, management during the summer months and the pool closing, which included the pool cover and storing the chairs and umbrellas. When we had bad weather during the season, they were always there to check the pool and prepare for the worst. At our last HOA meeting, I had the first comments that I’ve ever had regarding the great service that our tech person provided. He checked and cleaned the pool twice a day, 7 days a week. With that said, we have extended our pool management contract for another two years.
Runaway Bay I has been very happy with the service level they have provided."

Sandy Mac Gilvray, President – Runaway Bay HOA, 2013

"Very thorough, whenever there has been a problem it was addressed and taken care of right away."

Amanda K. – Wilmington, DE

 

American Pool Long Island

"It is a pleasure to recommend American pool. During the four years servicing our community pool they have always been attentive to our needs, and prompt with service. The workers are courteous and friendly. They have done an excellent job keeping the residents of our community happy. Our pool is our only amenity, so it is important that we get it right. American pool gets it right."

Jack Bart, 2013

"I would like to sincerely thank the entire AP team for their hard work leading up to this past summer, and their responsiveness throughout the season. Our pool faced enormous challenges after Hurricane Sandy, and without your help we could never have re-opened. Any time there was an issue, no matter the size, we received a call right back and a supervisory member on our pool deck to address it. I’m a volunteer President. I like to enjoy this pool, not manage it; And American Pool helps me do that."

Jon Loew, Board President, Merrick Estates Civic Association, 2013

"Just want to send a note of thanks for the service provided to my seniors at the Apollo of Bethpage.

Your lifeguards were present – there was always coverage at the pool. You were there when you needed to be. Repairs, when needed, were addressed in a timely manner. Supervisors were present at the pool. The pool was clean and well maintained. The Board has been very happy with the service you have provided over the past several years and look forward to continue our working relationship with you for the next two years. Thank you!"

Josephine Reid, Total Community Management Corp., 2013

"When we decided to eliminate full time lifeguard services, we engaged American pool to maintain our pool facility. They have been our pool company for the past two years, and we have engaged them for the 2014 season.   Essentially the deciding factor is that American Pool has assigned a regional supervisor to oversee pool operations, and he has been extremely attentive and effective. He has provided me with his cell phone and his email address, and he has never failed to respond promptly, usually coming to our site himself, to correct whatever situation caused the call in the first place. We have not had that kind of high level response from previous pool companies."

Paul Kalish – Board President of Cove Landing, 2013

 

American Pool Virginia

"We have been pleased with the service provided by American Pool. Whenever there is a problem, they respond in a timely manner. There is always a uniformed guard on duty. They show up to work on time, are polite and leave the pool the same way they found it."

Tomora R., 2014

"They’ve been very helpful with personal requests. They’ve been communicating very well. The lifeguard is also extremely professional, serious and very friendly with clients."

Tracey J., 2014

"They are doing a wonderful job; their responsiveness is excellent."

Sam R. – Alexandria, VA