Hotel/Motel
- Swimming Pool Management Services
- Swimming Pool Maintenance Services
- Swimming Pool Construction Services
- Amenity Management
- Information Packet
Hotel/Motel Full Service Management Services
Safety is our #1 priority!
Lifeguard service is our specialty. The safety of your guests at the pool is our top priority. We strive to make time spent at the pool as safe and enjoyable as possible by providing thoroughly trained lifeguards.
During off site orientation, we spend time training lifeguards on the appropriate manner in which to conduct themselves when entering the property, working there scheduled shift and departing the hotel. This focus on training staff about the intangibles is what makes our company a trusted partner in the hotel industry. We have an understanding that we are an extension of your front desk and creating a enjoyable, safe environment where your guests can relax in a comfortable setting is critical to all our success.
Together, we will build a comprehensive facilities management program that’s tailored to meet your needs. Our detailed process includes, but is not limited to the following:
Pre-Season Preparation
We perform site evaluations in advance of pre-season activities so that we can provide prompt reports in order to give you the time to review and respond. We recognize your head engineer has the ability as well as relationships with talented contractors and would welcome the opportunity to receive detailed accounting of recommended repairs. It is our position to create opportunities for you to maintain controls on your annual budget. As we perform pre-opening functions, we keep in constant contact so that your team has the confidence that your swimming pool will be 100% prior to opening day. Working together, we ALWAYS achieve an on-time, safe opening that is the beginning of a hassle free, and enjoyable summer.
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Did you know? We file all necessary permits for State and Local health inspection jurisdictions on your behalf.
Staffing and Training
Pool Managers and lifeguards are interviewed and screened by our full-time professional recruiting and staffing managers. Our multi-level regional staff assures proper placement, keeping your account profile in mind. American Pool Enterprises, Inc. has earned the esteemed American Red Cross Multi-Jurisdictional Provider Agreement. Our Lifeguard training program has been recognized as one of the best in the country and we have the ability to train guards within the United States as well as internationally. Our training is not limited to technical Red Cross Skills alone. Safety of those at your facility is our main concern and our training reflects our “Safety First” philosophy. We train our employees and lifeguards in a number of different American Red Cross courses including: CPR, Lifeguarding, First Aid and Certified Pool Operations (CPO). We consistently test our lifeguards through self-auditing and examiners outside of our program. We focus on conflict training and communication skills in our seasonal training.
Did you know? The American Red Cross Certificate of Merit is the highest award given to an individual or team of individuals who saves or sustains a life by using skills learned in an American Red Cross Health and Safety Services course. The Certificate of Merit began in 1911 and bears the signature of the President of the United States, who traditionally serves as Honorary Chairman of the American Red Cross. In 2010, two staff members received this prestigious National award for their heroics while working at an American Pool facility in Anne Arundel County, MD., utilizing their CPR-AED training to save the life of an individual in full cardiac arrest.
Young people can be unreliable at times and we’ve taken the guess work out of scheduling and staffing by utilizing a web-based scheduling program. This allows lifeguards to confirm and access their schedules 24/7.
A typical response from our 2010 lifeguard survey:
“It’s so much fun working for American Pools. I love the online scheduling program and i can always talk to someone for help”
To visit our lifeguard recruiting and information website, visit www.guardforlife.com
To visit our GuardforLife facebook page, visit www.facebook.com/pages/Guard-for-Life/280366007231
Did you know? In the summer of 2010, we hired over 5,500 lifeguards with over 150,000 visits to our website www.guardforlife.com
Lifeguard Audit Program:
The purpose of the Lifeguard Safety Audit Program is to maintain and evaluate the skills of our lifeguards The Independent Lifeguard Safety Auditor will make unannounced site visits to evaluate the lifeguard’s skills and perform safety checks of the facility. The lifeguards will be monitored and tested on injury prevention skills, patron surveillance skills, rescue skills, respiratory and cardiac emergency skills, and first aid skills. These evaluations ensure that each guard has proper certifications with them at the facility and that each guard is properly trained and can react calmly and confidently in an emergency situation. This process includes:
- Adult/Child/Infant Rescue Breathing and CPR Skills
- In-Water Rescue Skills
- 1st Aid Skills including but not limited to: Seizures, internal/external bleeding, nose bleeds, heat related emergencies, insect stings and shock
- Adult/Child/Infant Conscious & Unconscious Choking Skills
- Submerged Victim Rescue Skills
- Watching for Surveillance Skills-effective scanning techniques
- Inline-stabilization techniques
Did you know? In the summer of 2010, we completed over 2100 safety audits.
Supervision
In season, our Supervisors, Assistant Regional Managers and Regional Managers are continuously conducting site visits at your swimming pool, evaluating overall safety readiness skills and general pool operation. Because we are a lifeguard service provider your hotel is receiving an additional layer of protection as our team will evaluate the overall safety of your site on every visit. We have a low ratio of swimming pools to supervisors; this allows the quality time needed to maintain a well-managed operation. Hotel operational reports and safety audit reports are prepared and sent for your review. We are implementing the use of PDA devices and telephone based IVR to send your manager on duty information electronically. Our proactive approach includes attending all scheduled meetings. Should you experience an issue, our customer service coordinator responds and follows up on your concerns. We’re available 24 hours a day, 7 days a week to respond to service or technical issues.
Did you know? We pride ourselves in having the lowest number of pools per supervisor, giving you the oversight and service you deserve.
3rd Party Survey Program
In our efforts to continually improve our service and your experience, we have engaged the services of TLS, an outside research firm, to contact each client for comments on their experience using the industry leading Net Promoter Score (NPS) methodology. The information we receive allows us to continue to improve our services and make your experience with American Pool an even better one.
Did you know? We are considered leaders in the field of customer experience surveying, and were invited to speak in New York City at the Net Promoter Conference in 2010.
Google “net promoter score american pool” for more information
Hear it from one of your industry experts:
Creating Culture through Employee Practices: Customer Loyalty through Employee Engagement
Ryan Magnon, Vice President, Quality, The West Paces Hotel Group
The West Paces Hotel Group, (founded by Horst Schulze, co-founder and former President of The Ritz-Carlton Hotel Co.), opened new Capella Ultra-Luxury Hotels and Resorts and Solis Luxury Hotels and Resorts in 2007. They have a lofty goal – “to be the global leader in the service business.” NPS plays a key role in the organization’s efforts toward achieving that goal. West Paces believes that when organizations create a culture based on purpose, values and principles where quality management practices thrive, and combine that with an intense focus on empowerment, employee engagement increases significantly. When employees are more engaged in their work and have the performance tools to do it well, they deliver better service and create loyal customers.
Speaker:Net Promoter Conference; San Francisco
Post-Season Preparation
If your Hotel is located in a harsh climate area, with our Winter Star Program, we provide scheduled visits to your hotel throughout the off-season. We provide written documentation for services provided at your site. Our program ensures that your facility is prepared for the harsh elements winter can bring and we prepare you for a hassle free opening next season
Did you know? American Pool uses a state-of-the-art customer relationship software program that helps us manage information about your facility. This helps us work together for long-term planning purposes.
