Hotel/Motel Attendant Services

Pool Attendant Services provide comfort and limited security

Lifeguard service is our specialty; however lifeguards may not be necessary at your Hotel. Our Pool Attendant services will help make your hotel guest’s time spent at your swimming pool an enjoyable and relaxing experience.  We constantly reinforce with our staff the need to create a positive environment for the hotel guest with focus on the guest experience.  We are aware that we influence the guests decision on choice of stay and as your aquatics professional we will do our part.

Staffing and Training

Pool Attendants are interviewed and screened by our professional recruiting and staffing managers. Our multi-level regional staff assures proper placement, keeping your hotel account profile in mind.

We offer training to our employees and attendants in a number of different American Red Cross courses including: CPR, First Aid and Certified Pool Operations (CPO). We consistently test our staff through self-auditing and examiners outside of our program.

To visit our attendant recruiting and information website, visit www.guardforlife.com

To visit our GuardforLife facebook page, visit  www.facebook.com/pages/Guard-for-Life/280366007231

Did you know? In the summer of 2010, we hired for over 5,500 seasonal positions with over 150,000 visits to our website www.guardforlife.com

Supervision

In season, our Supervisors, Assistant Regional Managers and Regional Managers are continuously conducting site visits at your swimming pool, evaluating overall safety readiness skills and general pool operation. Because we are a lifeguard service provider your hotel is receiving an additional layer of protection as our team will evaluate the overall safety of your site on every visit.  We have a low ratio of swimming pools to supervisors; this allows the quality time needed to maintain a well-managed operation. Hotel operational reports and safety audit reports are prepared and sent for your review. We are implementing the use of PDA devices and telephone based IVR to send your manager on duty information electronically. Our proactive approach includes attending all scheduled meetings. Should you experience an issue, our customer service coordinator responds and follows up on your concerns. We’re available 24 hours a day, 7 days a week to respond to service or technical issues.

Did you know? We pride ourselves in having the lowest number of pools per supervisor, giving you the oversight and service you deserve.

3rd Party Survey Program

In our efforts to continually improve our service and your experience, we have engaged the services of TLS, an outside research firm, to contact each client for comments on their experience using the industry leading Net Promoter Score (NPS) methodology.  The information we receive allows us to continue to improve our services and make your experience with American Pool an even better one.

Did you know? We are considered leaders in the field of customer experience surveying, and were invited to speak in New York City at the Net Promoter Conference in 2010.

Google “net promoter score american pool” for more information

Hear it from one of your industry experts:

Creating Culture through Employee Practices:  Customer Loyalty through Employee Engagement
Ryan Magnon, Vice President, Quality, The West Paces Hotel Group

The West Paces Hotel Group, (founded by Horst Schulze, co-founder and former President of The Ritz-Carlton Hotel Co.), opened new Capella Ultra-Luxury Hotels and Resorts and Solis Luxury Hotels and Resorts in 2007.  They have a lofty goal – “to be the global leader in the service business.”  NPS plays a key role in the organization’s efforts toward achieving that goal. West Paces believes that when organizations create a culture based on purpose, values and principles where quality management practices thrive, and combine that with an intense focus on empowerment, employee engagement increases significantly. When employees are more engaged in their work and have the performance tools to do it well, they deliver better service and create loyal customers.

Speaker:Net Promoter Conference; San Francisco